Management Information System Research Articles

HOSPITAL MANAGEMENT SYSTEM BASED ON WEB

Hospital Management Systems (HMS) represent a key advancement in healthcare technology designed to revolutionize operational efficiency, raise standards of patient care and ensure compliance with regulatory protocols. This paper explores the multifaceted functions of HMS, highlighting its role in automating administrative tasks, supporting real-time access to patient data, and facilitating seamless communication between healthcare professionals. Drawing on current research and practical implementations, we delve into the transformative potential of HMS, particularly in the context of recent innovations in telemedicine, data analytics, and remote monitoring systems. In our research, we present SIMRS, a robust hospital management information system developed using the waterfall method, strategically focused on the systematic improvement of hospital operations. By automating key processes such as patient registration, appointment scheduling, payment and inventory management, SIMRS optimizes hospital workflows and ultimately improves patient care delivery. In addition, we examine the empirical evidence that shows the significant impact of management systems and leadership traits on the quality of care in hospital settings, and highlight the indispensable role of effective leadership and management frameworks. Next, we discuss the technical foundations of HMS and highlight the integration of various programming languages and database management systems such as HTML, CSS, JavaScript, PHP, MySQL, and MongoDB. This cross-disciplinary approach underscores the synergy between technological innovation and healthcare management, paving the way for a more efficient patient- centered healthcare ecosystem. In summary, this research illuminates the transformative potential of HMS to revolutionize healthcare operations, improve patient outcomes and optimize resource allocation, advocating for its widespread adoption to shape the future of healthcare delivery. Key Words: JavaScript, MySql, HMS, Electronic Health Records, Telehealth

Innovation in the Farm Office for Smart Sustainability Reporting

SummaryFarms face an increasing administrative burden due to the push for a more sustainable agri‐food system. Farms are required to demonstrate compliance with various sustainability schemes, and this trend is expected to intensify with a more performance‐based CAP and new directives and regulations. The need for smart data reporting is emphasised, with a focus on minimising the administrative burden, creating useful systems and indicators for farm management, and ensuring auditability.We advocate smart reporting as a solution and innovation in the farm office. The integration of data from Farm Management Information Systems (FMIS) with sustainability indicators is proposed in order to streamline the reporting process. The importance of using technology, such as e‐invoicing and robotic accounting, is highlighted to monitor and report crucial performance data. The integration of FMIS and Farm Financial Accounting (FFA) is proposed as a solution to enhance auditability and reduce manual input. The potential benefits of fully digital invoices and delivery notes to further streamline data exchange are proposed. Additionally, the paper discusses the role of central databases in the dairy sector.Policy implications for governments in promoting data‐intensive relationships with farmers are identified. They build upon previous policy measures that involved accounting within farms and the digital exchange of data.The paper concludes by emphasising the importance of supporting innovation in the farm office to unlock the full potential of technologies like blockchain, big data analysis, artificial intelligence and sustainability management.

Analysis of the Use of Hospital Management Information Systems with Jobs to be Done to Increase Innovation Simplifying Administrative Processes at CHP Hospitals

The Hospital Management Information System (HMIS) must be developed and implemented in every hospital, in accordance with Minister of Health Regulation Number 82 of 2013, to provide the best service to the Indonesian public, the quality of hospital services must be continuously improved. The management of patient information, data, data processing, and all activities related to a good hospital depend heavily on this. It is important to understand how the implementation of the Hospital Management Information System can improve healthcare service standards in Indonesia after its implementation. Thirty-two samples were used in this study, and SEM-PLS data were analyzed using the Jobs To Be Done approach. The findings indicate that human, organizational structure, and system usage within the Hospital Management Information System (HMIS) can enhance healthcare technology innovation by simplifying administration in hospital services.

APLIKASI KELOLA ASET PADA DINAS PENDIDIKAN KABUPATEN PIDIE MENGUNAKAN TEKNIK LABELLING QR - CODE BERBASIS INTRANET

The Pidie Regency Education Service is one of the government agencies under the Pidie Regency Region which has the task of managing the education sector including data and information services, as well as education management services at kindergartens, elementary schools, middle schools, high schools and vocational schools in the Pidie Regency area. Asset management within the scope of the Pidie Regency Regional Education Service includes fixed assets and inventory assets. The naming system for inventory of goods within the Pidie Regency Education Office still uses handwriting. This method makes it difficult for property managers to identify inventory of goods because information regarding the inventory of goods cannot be written completely on the goods. For this reason, a naming system using a QR Code is needed that is capable of containing complete inventory information on goods. Goods managers only need to use an Android-based cellphone if possible to scan the QR Code on the goods inventory. By applying this QR Code labeling technique to the intranet-based Asset Management Information System at the Pidie Regency Education Office. Apart from making it easier to identify inventory items, it also makes it easier to create asset reports.

Procurement process and shortages of essential medicines in public health facilities: A qualitative study from Nepal.

Ensuring access to essential medicines remains a formidable challenge in Nepal. The specific reasons for the shortage of essential medicines within Nepal have not been extensively investigated. This study addresses challenges associated with access to essential medicines, procurement process difficulties, and functionality of inventory management systems at different levels of public health facilities. Fifty-nine semi-structured in-depth interviews were conducted with health managers and service providers at provincial and local levels in six randomly selected districts of Bagmati province, Nepal. Interviews were audiotaped and transcribed verbatim, and the results were analyzed using the inductive approach and were later mapped within the four domains of "Procurement of essential medicines". The major barriers for the effective management of essential medicines included delays in the procurement process, primarily locally, leading to frequent stock-out of essential drugs, particularly at the health post level. Additionally, challenges arise from storage problems, mainly due to insufficient storage space and the need to manage additional comorbidities related to COVID-19. Other identified challenges encompass the absence of training on logistics management information systems, a lack of information technology resources in primary health facilities, inadequate qualified human resources to operate the IT system, and insufficient power backup. Moreover, unrealistic demand estimation from the service points, inadequate transportation costs, and manual inventory management systems further contributed to the complex landscape of challenges. This study identified procurement delays as the primary cause of essential medicine shortages in Bagmati Province, Nepal. We recommend implementing comprehensive procurement guidelines, collaborative training, and dedicated budgets to address this issue. Improving the procurement and inventory management process in low-resource settings requires a well-trained workforce, suitable storage spaces, and enhanced coordinated administrative tiers within health facilities at different levels to ensure the year-round availability of essential medicines in these settings.

"A Study On Business In Digital Era"

Management operates at different levels and so it is possible to apply management information systems at these varied levels. Basic examples of management information systems are human resources management systems, financial management information systems and marketing management information systems. Enterprise IT Systems Enterprise IT systems are technologies designed to integrate and manage entire business processes for large organisations. Typically, enterprise application software is hosted on large servers over a computer network. Transmission of information can either be internal or external. Examples of enterprise information systems may be accounting software, health care specific software or electronic data Interchange (EDI). Another example of software within this category is CRM (Customer relationship management software). Information technology plays various roles in business, and provides a huge range of capabilities that enhance management performance. It is therefore important to understand the four major categories of IT systems and their functions in a business environment.

Availability Simulation and Transfer Prediction for Bike Sharing Systems Based on Discrete Event Simulation

To improve the operational efficiency of Bike Sharing Systems (BSSs), predicting users’ real demand plays an essential role. Previous demand predictions have heavily relied on the historical rides (explicit demand) recorded in the BSS management information system. Since there are no bikes available for rent, users' unfulfilled ride expectations (implicit demand) cannot be captured in the system. This paper presents an approach for simulating station-level availability and predicting transfers for BSS. Firstly, the inventory strategy combined with an iterative optimization-seeking algorithm to improve the existing simulation model. Then, the K-means method is used to cluster the similarity among stations. The transfer prediction uses source data to aid the learning of target data quickly. Finally, a real case study is conducted to validate the practicability. The simulation experiment indicates that it is possible to estimate the maximum percentage of underestimation of real demand at a station. Through regression analysis, this paper investigates the complex nonlinear relationship between the percentage underestimation of real demand and the easily accessible implicit demand influencing factors. In practical applications, managers can use this method to optimize the number of bikes placed for BSSs.

Epidemiology and outcomes of drug-resistant tuberculosis cases notified in a low-resource district in Kerala, India 2017–2021 – A 5-year retrospective analysis

Objectives: Kasaragod district reports the highest drug-resistant tuberculosis (DR-TB) case notification rates in Kerala. We conducted a cross-sectional study in Kasaragod to describe the DR-TB cases notified from January 2017 to December 2021 and to identify the factors associated with unfavorable treatment outcomes in DR-TB patients. Materials and Methods: We analyzed the programmatic data from the “Nikshay portal” (a web-based patient management information system for [TB] under the National TB Elimination Program), DR-TB treatment cards, and treatment registers available with the district TB center for all the DR-TB patients notified during the study period. We described the DR-TB cases by year, local self-government area (the local administrative setup), age, gender, income level, and treatment outcomes. We compared sociodemographic, anthropometric, and clinical factors among the DR-TB patients with favorable (cured and treatment completed) and unfavorable (died, lost to follow-up, and treatment failure) treatment outcomes. Results: From January 2017 to December 2021, 128 DR-TB cases were notified from Kasaragod. Annual notification rates varied from 1.4 to 3.4/100,000 population with the highest notification in 2019. The proportion of new TB cases notified tested for drug sensitivity rose from 22% in 2017 to 86% in 2021. Seven of 41 local self-government areas had not notified DR-TB cases during 2017–2021. The notification was higher in inter-state border areas and the coastal belt of the district. The notification of DR-TB cases was highest among the 45–59 age group (17/100,000), followed by the 60 above group (11/100,000). Males and those living below the poverty line had higher notification rates. Among the outcomes evaluated 118 DR-TB patients, 89 (75.4%) had favorable outcomes, whereas the remaining 24.6% had unfavorable outcomes (death 18 [15.3%], loss to follow-up 7 [6%], and treatment failure 4 [3.4%]). Age more than 45 years adjusted odds ratio (aOR) 3.1 (95% confidence interval [CI] 1.1–8.8), income category below the poverty line aOR 6 (95% CI 1.2–28.6), admitted at least twice during treatment aOR 9.2 (95% CI 2.8–30.3), and body mass index at diagnosis <18.5 kg/m2 aOR 3 (95% CI 1.1–10.3) were found to be significantly associated with unfavorable treatment outcomes. Conclusion: DR-TB notifications have increased in the Kasaragod district from 2017 to 2021, with a high burden among males aged 45 years and above. The favorable treatment outcome is better than the national and state average. Regular monitoring and follow-up of multidrug-resistant patients with low incomes, above 45 years, and underweight may improve the final treatment outcomes.

The Economic Impact of MIS Integration in Operations and Customer Relationship Management

This paper examines the strategic integration of Management Information Systems (MIS) within Operations Management (OM) and Customer Relationship Management (CRM) frameworks, emphasizing its pivotal role in bolstering economic efficiency. Through a synthesis of economic theories and MIS capabilities, the study delineates how this integration fosters improved operational processes, strategic decision-making, and customer engagement, thereby driving organizational economic benefits. Spanning process optimization, decision support systems, quality management, and customer relationship strategies, the analysis showcases the multifaceted economic impacts of MIS integration, including cost reduction, revenue enhancement, and customer satisfaction. By leveraging cutting-edge MIS technologies, organizations can harness data analytics to optimize processes, leverage decision support systems for strategic planning, implement quality management systems to uphold service standards, and personalize customer engagement to enhance satisfaction and loyalty. This study underscores the transformative potential of MIS in redefining operational efficiency and customer relationship strategies, providing valuable insights for businesses seeking to leverage technology for economic gain in the competitive market landscape.

Geographical Information Systems (GIS) in Municipal Planning and Management: A Pathway to Improve South African Service Delivery

In the years after 1994, the democratic government of South Africa worked to transfer and extend basic service provision to practically all sections of the country. The delivery of public services continues to be an embarrassment to humanity and the developmental state. Without proper basic services such as water, sanitation, power, infrastructure, health facilities, and housing, a large section of South Africa’s people would continue to live and die. As a result, society remains disenfranchized and exposed to socioeconomic shocks, contributing to the economy's decline and destruction. To support successful service delivery, the integration of Geographical Information Systems (GIS) as a shift from human-led operations to computerized operations is now recognized and required in municipal planning and management. The central purpose of this study is to evaluate the feasibility of applying GIS as a crucial planning tool infused within integrated development planning in municipal planning and management. The current state of service delivery in existing municipal planning and management procedures, as well as the factors that influence it and the effect it has on society, will be examined. This conceptual study employs secondary data and follows a certain methodology. Using the Critical Discourse Analysis (CDA) methodology, secondary data were examined. The results demonstrate that political influence and manipulation, a lack of openness and accountability, insufficient citizen participation, a lack of personnel capability, and poor planning, monitoring, and evaluation contribute to poor public service delivery in South Africa. Furthermore, the findings indicate that GIS functions as a tool for visualization and collation of spatial information, map production, and data capturing and storage in local municipalities with the aim of enhancing public service delivery.

The Impact of Educational Management Information Systems (EMIS) on Effective School Management in Tanzania

The rapid advancement of science and technology has ushered in transformative changes in education management, embracing innovative tools and methods for more efficient and effective educational processes. The purpose of this study was to investigate the use of EMIS in enhancing effective school management and explore the challenges associated with it. The data were collected through semi-structured interviews with five principals of selected secondary schools found in Dodoma City, Tanzania. Qualitative data analysis techniques were used to analyze data with an audit trail and member checks to ensure the quality of the collected data. The research results show that EMIS plays a crucial role in efficiently managing schools. Principals rely on EMIS as a dependable repository for school data, for tracking attendance of both teachers and students, managing student enrollments, ensuring the efficient operation of school finances, enhancing communication, and improving the management of academic activities. However, challenges such as a shortage of ICT experts, inadequate internet connectivity, limited budgets, frequent electricity outages, the absence of user-friendly software, and difficulties in system integration and interoperability have been identified as hindrances to the effective utilization of EMIS in school management

The Influence of E-Service Quality on Improving the Performance of The UKT Information System Mediated by Perceived Ease of Use at Palangka Raya University

Research in the field of marketing management that leads to practices and policies in technology-based service systems in improving performance. Transparency in payment of educational fees and information is very important with digital information systems. The research was conducted at Palangka Raya University, Central Kalimantan Province, Indonesia. The role of perceived ease of use is also very supportive for people to obtain and use educational fee payment applications. This type of quantitative research uses a questionnaire of 100 respondents in the community who have used e-services, and analyzed using SEM PLS 4.0. The research results show the significant performance of a single tuition information system as information in paying education and fees. Furthermore, the results show that it is very important to manage information systems with a perceived ease of use digital policy. So the implications of these results are to improve information system performance by increasing e-service quality and perceived ease of use at universities

Quality management practices enhance the legitimacy of organizations through improved performance: a perspective from oil processing industries

PurposeQuality management practices (QMP) have stood as one of the critical strategic differentiators for enhancing firm performance. The production and manufacturing industry is the main driving force of economic growth and social development for any developed or developing country. This study aims to focus on two primary dimensions of QMP: soft quality management practices (SQMP) and hard quality management practices (HQMP) from the socio-technical system perspectives. Based on institutional theory perspectives, the study explores the impact of SQMP and HQMP on quality performance (QP), innovation performance (IVP) and financial performance (FP) in Indian oil processing organizations.Design/methodology/approachA proposed research model is validated using 289 cross-sectional survey data collected from the senior officials of oil processing firms in India. Covariance-based structural equation modeling is used to verify the proposed theoretical model.FindingsSQMP, directly and indirectly, influenced QP and IVP while only indirectly to FP mediated through QP. HQMP directly impacted only QP while indirectly to IVP and FP mediated through QP.Research limitations/implicationsImpact of organizational legitimacy in proper utilization or application of QMP in achieving the firm sustainable growth. The future study may address the following Research Question (RQ) also: How do QMP enhance the legitimacy of organizations operating in the oil processing industries? Are there specific mechanisms or pathways through which improved performance contributes to enhanced organizational legitimacy? How does legitimacy impact the success and sustainability of organizations, particularly, within the context of the oil processing industries? Are there regulatory requirements or industry certifications that organizations must adhere to in order to maintain legitimacy?Practical implicationsSimilarly, manufacturing firms establish QMP of interaction and maintaining relationships with all the stakeholders, total employee empowerment and involvement, workforce commitment and workforce management, helping to control their reputations and maintain legitimacy (Li et al., 2023). Similarly, in the health industry, the health management information system (HMIS), which uses the DHIS2 platform, establishes that isomorphism legitimizes data QMP among health practitioners and, subsequently, data quality. Further, it was concluded that mimetic isomorphism led to moral and pragmatic legitimacy. In contrast, normative isomorphism led to cognitive legitimacy within the HMIS structure and helped to attain the correctness and timeliness of the data and reports, respectively (Msendema et al., 2023). Quality, flexibility and efficiency of Big Data Analytics through better storage, speed and significance can optimize the operational performance of a manufacturing firm (Verma et al., 2023).Social implicationsThe study provides the academician with the different dimensions of QMP. The study demonstrates how a firm develops multiple performance capabilities through proper QMP. Also, it shows how vital behavioral and managerial perspectives are to QMP and statistically solid tools and techniques. The study draws their importance to risk factors involved in the firms. Since the SQMP play a vital role, thus, emphasis on the behavioral dimension of quality requires more investigation and is in line with hard technological advancements in the quality field.Originality/valueThe study of the impact of HQMP and SQMP on performance is still not established. There are inconsistencies in the findings. The study of the impact of HQMP and SQMP in oil processing industries has not dealt with before. The effects of HQMP and SQMP on the firm’s FP have least been dealt. In context to the intended influence of QM implementation, QP has not been examined as a potential mediator between FP. Research carried out in the past is limited to American and European countries. However, a limited study was done in Asia, and no study has been conducted in the Indian context.

Analysis and Design of Breeding Management Information System in Poultry Farms

Breeding management is indispensable in business development in the field of poultry farming where companies are required to keep up with the development of the digitalization era. Companies must be able to take advantage of opportunities in advances in information technology in obtaining accurate, fast and reliable information so that management can make decisions. PT. Peternakan Ayam Manggis has been using manual methods in recording the results of production or the process of breeding chicken farms. in making records using office software, namely excel, so that errors often occur and are often not realtime in making records. Records generated by poultry production include depletion, quarantine, culling, feed and egg production. in processing data generated manually can make it difficult for management to make decisions. The purpose of this research is to design an application that can be used by companies to obtain information during the breeding process.The research method in developing this application uses waterfall and design role analysis with data collection and using UML modeling. This information system application produces information about Breeding management including depletion, quarantine, feed, egg production, movement of chickens from one cage to another, culling. this information system application uses a database and application blackbox testing is carried out so that the application runs as needed.

Peran Sistem Informasi Manajemen dalam Menciptakan Fokus Pelanggan pada Perusahaan

A management information system (MIS) is essential for making informed decisions, as it necessitates an understanding of the issues at hand and knowledge of potential solutions. Accurate information leads to more optimal decisions that focus on customer satisfaction. This article employs a qualitative descriptive method and utilizes library research for data collection. The findings indicate that the role of MIS is critical, particularly in contemporary, evolving companies. MIS also contributes to problem-solving and decision-making processes, ultimately serving as a key component in achieving customer satisfaction and focus.

Implementation of Technological Upgradation in Public Distribution System in India for Ensuring Availability, Accessibility and Affordability

The largest initiative to reduce poverty in India is the public distribution system (PDS), which uses a network of fair-pricing shops to supply highly subsidised food grains in order to fulfil necessities of households living below poverty line. PDS's primary objective is to buy food grains from farmers. This is to ensure that grain is distributed, stored, and transported so that people in need have access to food. The Indian government has thus upgraded the PDS's technology in an attempt to increase its transparency. To close this gap between technology and citizen benefits, e-government makes use of technical intermediaries like ration Integrated Weight Management System (IWMS), Management Information System (MIS), Inventory management system, etc. The focus of the government is to enact a number of administrative and technological changes under the centralised online real-time electronic public distribution system in order to empower end users of the PDS supply. In this context this paper deals with the number of difficulties when distribution system switches from manual to automated transactions, dealer of fair price shop, who employs the technologies. Based on secondary literature, the objective of this paper is to understand the challenges associated with implementing technology at the point of sale during distribution, as well as study the status of the implementation technological based distribution system. Int. J. Soc. Sc. Manage. Vol. 11, Issue-(1-2): 1-6.

Incidence and risk factors of active tuberculosis among older individuals with latent tuberculosis infection: a cohort study in two high-epidemic sites in eastern China.

The influencing factors of the process from latent tuberculosis infection (LTBI) to the onset of active tuberculosis (TB) remain unknown among different population groups, especially among older individuals in high-incidence areas. This study aimed to investigate the development of active TB among older adults with LTBI and identify groups in greatest need of improved prevention and control strategies for TB. In 2021, we implemented an investigation among older individuals (≥ 65 years old) in two towns in Zhejiang Province with the highest incidence of TB. All participants underwent assessment using standardized questionnaires, physical examinations, interferon-gamma release assays, and chest radiography. All the participants with suspected TB based on the clinical symptoms or abnormal chest radiography results, as well as those with LTBI, were referred for diagnostic investigation in accordance with the national guidelines. Those with an initial diagnosis of TB were then excluded, whereas those with LTBI were included in a follow-up at baseline. Incident patients with active TB were identified from the Chinese Tuberculosis Management Information System, and a multivariate Cox regression model was used to estimate the incidence and risk of TB among those with LTBI. In total, 667 participants with LTBI were followed up for 1,315.3 person-years, revealing a disease density of 1,292.5 individuals/100,000 person-years (17/1,315.3). For those with LTBI, chest radiograph abnormalities had adjusted hazard ratios for active TB of 4.9 (1.6-15.3). The presence of abnormal chest radiography findings increased the risk of active TB among older individuals with LTBI in high-epidemic sites in eastern China.

Assessing the Influence of Behavioural Factors of Community Health Promoters on Use of Community Based Health Information Systems in Selected Counties, Kenya

Globally, health management information systems (HMIS) in strengthening health systems have gained recognition due to potential of technology to improve access to quality care in underserved communities. In Kenya, the functionality of Community based- Health Management Information System (CBHMIS) currently stands at 55% down from 64% in year 2015. The aim of this paper was to determine the influence of behavioral factors of community units personnel on CBHMIS. As a nested study, with a broader aimt to establish the operational status of CBHMIS and its use in selected counties in Kenya; The main objective of this research was: To establish whether behavioural factors of Community Health Promoters (CHPs) influence CBHMIS use in Kenya. A mixed method design. was adopted, Kiambu, Kajiado and Nairobi counties formed the study location, a target population of 156 active community units was considered to arrive at a total sample of 122 community units and out of 7800CHPs a sample of 366 respondents was drawn. Multistage sampling was used to identify the CUs, and systematic random sampling to identify 366 respondents. Quantitative data tools were semi-structured closed ended questionnaires. Qualitative data tools included observation checklist, Focus Group Discussion and Key Informant Interviews guides. Quantitative data was analyzed using SPSS to generate univariate and bivariate analysis at p<0.05 significance level; Qualitative data was analyzed using content analysis based on key themes generated from the objectives. Results were presented in form of graphs, tables, figures, and narration. This study showed that the use of Community based- Health Management Information System stood at 56.6%. Behavioural factors were found to significantly influence use of Community based- Health Management Information System. Further, of the total variations in the use of Community based- Health Management Information System, behavioral factor explains 13.7% (R<sup>2</sup> = .137). Results show that the model was valid (F<sub>(1, 363)</sub> = 58.579, <I>P </I>= .001) hence the explanatory variable (X<sub>2</sub>, Behavioral factors) is good in explaining total variations in Use of CbHMIS by community units. This implies that the use of CbHMIS by Community Units (CU) improves significantly when the community units have better behavioural factors. In conclusion, behavioural factors of CHPs have strong and significant influence on the CBHMIS use. Motivation of CHPs is key as a motivator to CBHMIS use, as well as. provision of material support including reporting tools and IEC materials and capacity development technical, computer and electronic reporting skills to enhamce CHP operations and processes.

Improving Risk and Customer Management Information System - A Case of Vietnam Commercial Bank

Purpose: The purpose of this paper is to delineate strategies for enhancing the risk and customer management information system (MIS) within Asia Commercial Bank (ACB), a prominent Vietnam-based commercial bank. Through a blend of qualitative methods involving synthesis, analysis, and inductive reasoning alongside quantitative approaches such as econometric modeling employing Ordinary Least Squares (OLS) regression, this study aims to offer actionable insights. It underscores the necessity for ACB to adopt a flexible approach in implementing the proposed methodologies.   Methods: The study employs a combination of qualitative and quantitative methodologies. Qualitative techniques involve synthesis, analysis, and inductive reasoning to discern patterns and extract insights. Quantitative methods entail the development of an econometric model employing OLS regression to analyze systematic factors influencing stock returns within the observed period. The synthesis of these methodologies enables a comprehensive understanding of the factors affecting the efficacy of the MIS within ACB.   Results and Discussion: The intelligent implementation of the data collection, management, exploitation, and utilization processes within the 4th Industrial Revolution technology platform promises enhanced convenience in data analysis and processing for banks, including ACB. Furthermore, the recognition of systematic factors influencing stock returns over the observation period underscores the significance of refining the organization of the MIS system within ACB. The results obtained from both qualitative and quantitative analyses serve as a foundation for informed discussions regarding the optimization of risk and customer management within ACB's operational framework.   Implications of the Research: The findings of this research carry significant implications for the strategic direction of ACB's risk and customer management practices. By embracing flexible implementation strategies and leveraging advanced technologies inherent to the 4th Industrial Revolution, ACB stands poised to streamline its data processing capabilities and enhance decision-making processes. Moreover, the recognition of systematic factors influencing stock returns underscores the importance of fine-tuning the organization of ACB's MIS system to accommodate dynamic market conditions.   Originality/Value: This study contributes to the existing body of knowledge by offering novel insights into the optimization of risk and customer management information systems within the banking sector, with a specific focus on ACB. By synthesizing qualitative and quantitative methodologies, the research provides a nuanced understanding of the challenges and opportunities inherent to MIS enhancement. The practical implications derived from this study serve as a valuable resource for banking institutions seeking to augment their operational efficiency and strategic effectiveness in an increasingly complex financial landscape.

Теоретические основы оценки эффективности сложной информационной системы

In the aspect of solving the problem of inefficiency of a complex information system of public finance management, the necessity of developing a methodology for system analysis and modeling of a complex information system (IS) is considered. Based on the synthesis of the provisions of systems theory, organization theory, decision theory and management theory, the main definitions of a separate theory, its axioms and the basic principles of evaluating the effectiveness of the system were proposed. The key feature of the management of the system is adaptation, the qualitative adjustment of which can enhance the beneficial effect of a complex system by developing a system-wide management strategy. The given conceptual descriptions of the adaptive management process indicate the need for continuous modeling of the system, the creation of models for managing the functioning and development of the complex IS as a complex ecosystem, where priority in decision-making should be focused on the synergetic effect of benchmarking, integration and centralization. Due to the expansion of scientific knowledge about the category of effectiveness of complex IS, the results of the study will further allow in practice to resolve some difficulties and contradictions in managing the development of a complex IS for public finance management.